Casa Rosa Gran Hotel Boutique

We loved the location of this hotel - right across from the cathedral, and our room had a small balcony that looked out onto the cathedral. We didn’t even request such a room - they just gave it to us! The bed was very comfortable. The negatives were that the room and bathroom were both very small and the bathroom had a smell of toilet-bowl cleaner that wafted out to the room if you didn’t keep the bathroom door closed. At one point my husband lost his room key (one of those plastic programmable ones that all modern hotels have.) He got a new one and didn’t think about it again. But when we went to check out, they said we had to give back 3 keys or pay 200 pesos (about $5) for the lost key. Luckily he was able to dig in his bag and find the lost key, but it left a bad taste for the hotel there at the end. Those keys are worth about 10 cents and we felt it was poor customer service to try to make us pay.

Beautiful, modern design of rooms directly across from the cathedral. The staff is friendly, helpful, and very customer service oriented. Marianna was particularly helpful to us during our stay.

This was the perfect hotel for our visit to Puebla. Upon check in, hotel team upgraded us to a room 2nd floor with a view right across street to Cathedral!! Apparently I had booked room with no view. Nice surprise! Staff very helpful. Very clean. So close to Zocolo, restaurants, and walking around historic district and museums. Friday nights, there's a 15 min projection show on Cathedral. Watched from our room. Highly recommend.

Location is amazing. Room is very tiny, overlooks the cathedral and plaza. No morning coffee, had to walk two blocks to Oxxo for coffee. Otherwise, great!

Perfect location. Just be prepared for a wait for the elevator to get to your floor or the restaurant. Staff very helpful and friendly.