4/10 Kohtalainen
2.6.2020
Nice building with Awful staff
Be warned, the booking agencies pictures are really out dated. The previous nice staff has vanished.
On our check-in (December, 2019) we got to know that our prepaid booking didn't even exist and they didn't have any free family rooms (2 rooms with connecting door) left. No refund was made even when we insisted (we would have moved to another hotel). They only offered a complimentary lunch after the big battle that took hours. Rooms were in quite good condition to their age but the cleanliness was terrible. All the window locks were broken in four rooms which we used during our stay! I had to wipe the floors with wet towel after we entered to keep our socks clean (quite lazy cleaning). The breakfast was fine and edible.
I liked the hotel but hated the staff. They weren't that sorry and in a rush to give us that we paid for. If they can't improve the staff and the manager keeps leading the hotel like this then I can't recommend this hotel on this price range to anyone.
Tarkistettu asiakas
8 yön matka perheen kanssa
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