Home2Suites by Hilton Nashville Franklin Cool Springs

Very nice hotel! We arrived for a volleyball tournament and enjoyed our stay very much. Really enjoyed the free breakfast.

At check in (late evening), there was no one—NO ONE—at the hotel to assist. This isn’t a matter if availability. The entire hotel was devoid of employees. After we waited for several minutes—the hotel is close to friends we were visiting, was prepaid, and it was too late at night to go elsewhere—an employee assigned to a later shift showed up and was surprised her colleague(s) were missing (but offered no apology for our wasted time and confusion). The hotel is newer but seems to lack standards. For instance, during our two-night stay, our room was never cleaned. It was not even very clean upon our arrival—a previous guest’s dirty sock was poking out under the bed. I realize not to expect a full daily service at a property like this, but we didn’t even get new towels or have the trash emptied. And, the entire third floor smells like a dirty ashtray despite having nonsmoking rooms, so there’s that. I’m surprised that this hotel is part of a corporate chain, but someone in charge of franchise licensing needs to pay a visit and enforce some brand standards. It’s not fair to bait with and charge for brand name, then provide dirty and bad smelling accommodations.

Clean, comfortable beds, and nice linens. Also very roomy. Conveniently located to interstate for seeing sites around Nashville. Can highly recommend.

Perfect location for visiting Cheekwood Christmas lights.

throughly enjoyed this trip the hotel was amazing.

Only complaint was cold pool and no whirlpool. Staff was great.

We really enjoyed our stay. Bed was comfortable, breakfast good with multiple options, HD tv with lots of channels, and practically a kitchette too. The only things lacking were the gym and arriving at location. The gym had treadmills and a Dumbell set w a bench. Upto 50# of weights, but no cable machine or dip or pull up station. The location is not bad, just difficult to find. It is hidden in the back corner of a parking lot with no direct access and no signage to direct you to it. You have to drive through a parking lot behind a strip of shops and restaurants to get to the hotel.

Room not properly cleaned on arrival, only somewhat better after "deep" cleaning.

When I got into my room there were dirty clothes from the previous people that stayed there in the dresser drawers. EW!

It was average stay. The staff was not friendly and the rooms were average. I will not stay at the facility again.