We visited your hotel in January and had a very positive stay. So positive that we invited our friends to join us for this most recent stay. We waited in line quite a while to check in. Once checked in the Receptionist had very little knowledge of charges he was applying and seemed very confused. We checked in ok. Our friends were told, with a confirmed room, that there was no room for them and the hotel had upgraded them but they would have to pay for the upgrade. When our friends said that did not make sense, they were then told that there was no room for them! We had 5:00pm dinner reservations, prior to a play, and, because of this, we missed our dinner reservation as the Receptionist could not seem to figure out what to do for them and said that all management was in a meeting. Our friends ended up changing for the evening in the lobby restroom. FINALLY at 5:30pm we pressured the Receptionist to get someone in management, which finally happened. They did give our friends a room and we were on our way. This was very embarrassing for us as we had spoken so highly of your hotel and felt that the attention by the Receptionist, and management, was poor. This left a very bad impression on all of us. Our friends, staying at the same hotel, same dates, are Kathy Mulrenan. I feel that we both deserve some sort of compensation for this debacle in the form of a compensated room or reimbursement for our stay last night.
