4/10 Kohtalainen
8.7.2025
Disappointing but okay
Not bad, but not good.
We were a group of ten celebrating a Birthday during the July 4th weekend.
Made reservations for three rooms.
Reservations were for Handicapped accessible rooms since two members of the group cannot get in and out of bathtubs.
Arrived at 3:00pm, which is supposed to be checkin time. One of the three rooms was ready. The two other rooms were not ready until 4:15. No compensation or apology was offered for taking over an hour from us.
Also requested adjoining rooms and told people already checked in got those rooms. How did they checkin before three when that is the time of checkin?
All three rooms were not accessible and all three had tubs. We requested at least one room with the walk in shower and told the hotel was full.
The three rooms were on two floors and all far apart. Made things inconvenient for us as a group.
The hotel is also under renovation and this was not mentioned during booking. There were tools and paint and dust and loose wall paper all over the halls and elevator banks. The workers were looking at us like we were in their way, which made things very unpleasant. if you have young children, which we had a toddler in the group this was not safe at all.
Hotel says pool is open from 7:00 am to 10:00pm. Tried to go in at 11:00 am one day and it was closed for cleaning. It opened again after 12:00, but why clean the pool during the day?
Overall, just a lot of inconveniences that I wish we didn't have to deal with.
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