Heritage Inn Hotel & Convention Centre Moose Jaw

Desk concierge was very accommodating when I requested a different room at check in.

We have stayed in this hotel many times, and will continue to do so, but this particular stay was not great. The staff are fantastic, and the hotel is clean, if a bit dated. The location is good (perfect for our needs, at least), and it has decent parking and close by amenities. Having said all that, we made the mistake of "upgrading" to the family suite for our 2 night stay over New Years. The rooms themselves were fine, but the temperature was not. During our 2 nights, we were able to get the temperature in the main room down to 23C, but the other bedroom stayed at 27C the whole time (for those not in the know, 19C is comfortable for sleeping). There is no ventilation in the second room, no windows, and no A/C duct (and the hotel has no fans to give to guests). We told the staff about the temperature issue about an hour after arriving. They instructed us to set the A/C and give it some time, and if that didn't work they could see about finding us 2 separate rooms that might work. We definitely should have taken them up on that offer, but the boys were not going to be in the hotel most of the second night anyway (New Years), and we didn't really want to be separated. As we were leaving we were told that "if we had asked" they could have shut off the boiler to that part of the hotel, which is the reason the room gets so hot. How would I know to ask about the boiler? We weren't told to do this when we complained about the heat. It made for an uncomfortable time.

Nice staff. Run down facility. We were there in late December. Room was very cold and we could not get the temp above 16 C. We couldn’t sleep as not enough blankets for that temperature. The privacy lock that is usually on the inside aspect of the door had been completely removed. The metal drain surround in the sink was almost completely covered in rust.

hotel was a bit dated but clean, great food at the restaurant

Lounge and food experience (not service) was was so-so.

Front desk staff was wonderful, room was clean and nice, bed and sheets high quality and comfortable. Pool really nice. Disappointed with the complimentary breakfast and very poor service in the restaurant. A bit of an issue for those with mobility issues, there is no elevator - so you may have to ask for a room on the 1st floor.

Had a one night stay and found staff helpful and courteous. Room was exceptionally clean and quiet and the bed was very comfortable. No complaints and would definitely stay here again.

Great staff.

The hotel was clean, staff was friendly had to call early morning of checkout day to request late checkout, wifi was literally non-existent for the entire weekend, the hot tub was a backyard hot tub but overall the stay was good just frustrating trying to accommodate a room of teenagers with no wifi for an entire weekend.