8/10
We reserved a family room; in the info as I did the reservation was stated that the room was for up to 4 persons with 2 double beds and that the hotels policy was that all children under 11-years could stay for free. But at the check-inn we were charged for 2 "extra-adults" even though we were only 4 adults and 2 children (under 5 & 7 year olds).