4/10
Made reservation on hotel.com got an Itineraries number no confirmation number called customer service 888 964 4613 ex465 said card denied set up reservation again two more cards denied said I needed debit card went thru got first floor room as asked and confirmation number ! 4pm check in arrived 3:15 room not ready went to beach bikini bar frozen gordon food breaded chicken patty and 1/4lb frozen burger $80 ! Tried to check in 5pm room not ready talking with CAGED BOBCAT Judy mean found out had second floor room had confirmation for first floor medical reasons Bobcat said she couldn’t accommodate first floor room asked for refund would NOT give refund payed dishwasher $25 to carry my luggage to room ! Pool was dirty sand in corners along sides and steps jacuzzi broke dry sauna broke broke since September of 24 . Room dated windows didn’t open and cleaning service only happened every 4th day we stayed 8 days ! Prosperity had hugh potential but run down beach was loaded with sea weed and fish fly larvae garbage cans full fish flys all over entrance ways racked beach one time on Friday Saturday morning beach loaded wit sea weed and larvae and kids pkaying wit 30lb dead carp they found on beach place has huge potential but owner won’t spend money place run down no hospitality !!! Came home to find out all three attempts to book room went thru now fighting with hotels.com and Alfi to get reimbursed as of now 4 days of fighting they are charging me $4500 for 8 day stay 💩
James A
8 yön matka