6/10 Hyvä
23. joulukuuta 2024
I give K hotel a 3 star rating. Here is the breakdown.
1. Breakfast buffet - 4 stars. It's not fancy but it does cover all the basics - daily fruits, salad, soybean milk, juices, breads and mochi, porridge and frequent fish dishes.
2. Free laundry, 24-hour free tea and coffee and snacks - 4 stars. You don't need to bring so many clothes due to its free laundry.
3. Room space - 3 stars - We didn't have enough space for all our luggages.
4. Layout out of separate toilet room, bathtub and shower - 4 stars
5. Towels and bedsheets - 2 stars - Old, thin and wornout
6. Cleaniness - 3 stars - It's clean but no one came to clean the room and dumped the garbage on the second day. But afterwards, it was cleaned everyday.
7. Front desk service - 1 star - Hardly saw any smiles. Also, we arrived very early - 7:30 am. We understand that the check-in time is 3:00 pm. We left our luggages and went out to coffee. We went back to meet up with our family members and went out again to lunch. By 2:00 pm, we went back to the hotel and sat at the lobby (It's very small. The front desk staff should have no problem to see us just 10 feet away) waiting for 3:00 pm. Someone who came later than us went up to the desk and got a room. That made me upset because the lady didn't call us who have been sitting and waiting. When I went up to complain, the lady told me there was no room yet. Thankflly, a guy (maybe manager) intervened and got us a room. It wasn't fair. It should be first come, fist serve.
Regina
Regina, 17 yön matka perheen kanssa
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