Santa Rita Hotel del Arte

Check in was very friendly, even allowed us to do early check in during the holidays. The walls are beyond thin, didn’t appreciate being able to hear conversations from the rooms besides us. They weren’t being loud or rude, that’s simply how much sound came though. My stay was supposed to include breakfast for my 5 year old since my price changed when I added him and breakfast is included it said breakfast for 3 was included and it said so on the reservation. I showed it to them and they did not respect it, so I had to pay additionally for my son when I had already done so. They said they would speak to a manager about it since I didn’t want to pay for it every morning, my stay was for multiple days but they never refunded me. The hotel was clean and stylish but I most likely wouldn’t stay there again. It seems awfully overpriced for the stay.

Perfect location

La ubicación es perfecta. El hotel es muy bonito, agradable y cómodo. Los únicos detalles son que se escucha todo en las habitaciones pero eso no le quita a lo recomendable del hotel.

It was GOOD. i would have rated EXCELLENT, if it wasnt for an incident. Management sent us a welcome present, which was a plate with 3 pieces of fruit amd a small bowl of a nut mix. When we got back to the room the first night, we found the plate on top of the bed, very cute. We did not touch the fruit because we had already had dinner, so we said we eat it later. The morning after we left in a rush cause we had a 9am tour waiting for us, so we left the plate intact on top of the dresser. When we got back in the afternoon. We found only 2 pieces of fruit and three little peanuts in the bowl. I guess someone was hungry and ate them. Now, if someone ate our gift, probably they went over our things and took or use some of our personal belongings. Not nice at all. I didnt complain on site, cause my wife didnt want me to, but I have to make management aware of this.

Hotel was very clean and very close to all the major activities.

Hotel was amazing

1- Staff provides superior customer service -5 stars 2- Location: 5 stars 3- Amenities: 1 star ( building design is poor, uncomfortable, uninviting, difficult to get around, etc. 4- restaurant: .5 stars in the basement of the hotel, ugly, small, awkward 5- No Bar!! NO LOUNGE AREA!! No dining area - 0 stars 6- Building is odd, no elevator on ground floor— you must car your luggage up steep small marble stairs 6- NOT handicap or physically impaired Friendly— 0 stars 7- ambiance: 0 stars:: horrible ambiance makes you not want to be in the hotel at all! it’s very dark in the building at ALL times 8- Not recommended for groups of 2 ppl or more this hotel was the worst of all 4 hotels during my 2 wk vacation in Mexico. the hotel is super boring and weird.

Beautiful city and an excellent hotel located in the heart of the city. I highly recommend.

Santa Rita was clean and very comfortable.