So the majority of the staff was great, including the maintenance guy and the morning front desk worker. But I’ll be asking for a refund of our first night.
We booked a room with a sofa bed, called twice to confirm it would have a sofa bed, at 11pm I went to go to bed, no the sofa bed was broken with a note on it. I called the office, the gentleman seemed very dismissive, later said he’d send an air mattress, that never came, called back, no one answered. So I slept on the floor. I didn’t pay x dollars a night to sleep on the floor. I told this to th las he next day, she moved us for our second night, but the first night was atrocious.