2/10 Huono
12. huhtikuuta 2015
Mice in the room -definitely not 4 star!
We stayed one night in one bedroom villa. The location is very close to Seminyak shops & restaurants and the villa has a nice private pool. Breakfast is served in your own villa. Still, I cannot recommend this hotel and it is not four star level. I could not sleep during the night because of a strange noise coming somewhere in the ceiling or on the shelves in the room, one of them located above the bed. My husband thought the was a bird nest somewhere in the ceiling. In the morning we heard a snapping sound and after that the noise was gone. At this point my husband saw a large mouse on the shelf end, not moving. I went to the reception where the person acted surprised about our finding. Apparently he was not going to do anything about it so I asked if he would like to come and see the mouse. In a couple of minutes he was in the villa with two other men and stairs and collected the mouse FROM A MOUSETRAP and went straight to see two other traps not visible for someone who didn't know to look for them. So this was not the first time, THEY KNEW there was mice in the villa and still they accommodate people in the villa. I was furious and later when we were checking out the hotel admitted it was their "mistake" but I don't think they are going to fix the problem. There is at least one huge hole in the wall right next to the shelf where they have some wires (and mice!) coming in. We got a free taxi trip to Ubud as compensation from the hotel.
Erika
Tarkistettu Hotels.com-asiakasarvostelu