4/10
My hotel key card would not work for my room door. Each time I needed in my room I would have to go to the office and they would give me a new card. I told them it’s not the card the lock battery needs new batteries. They changed it out two days later and it did the same thing. So each time I needed in my room they would have to send security up to my room to let me in. I was not even offered a different room. Even the guy at the desk said he couldn’t believe I wasn’t moved in a new room. On checkout day I asked to speak with the manager and I was told she was in a conference call and I would get a call back. I didn’t hear from her and when I call I get told she is not there. I would like a refund on this horrible stay.
Michelle
9 yön matka perheen kanssa
