6/10 Hyvä
2. helmikuuta 2025
rib+off at check-in :-(
Rib-off at check-in, 2x loud rooms
When checking in, the amount was suddenly higher than stated when booking. Only after the second inquiry was it said that the insurance was included. Only after three more questions was I given a Spanish flyer with insurance benefits that every credit card also offers. I had not booked insurance, nor asked for it, and they tried to slip it to me without informing me. That's a no-go! The first room was loud because the door in the next room was being repaired until 9 p.m. with loud hammer blows. The next room was much smaller, no separate living room and on the second floor right above the live music. Unbearably loud. At first there was apparently nothing else available. Only after I strongly demanded another room did the manager help me. After that, I was helped quickly and easily, and I got a good room afterwards. I like the hotel and the location, but these incidents were bad
Volker
Volker, 2 yön liikematka
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