The hotel is up a flight of stairs and there is no railing on the stairs so we held our 3 yr old tightly as we climbed carrying our heavy luggage. The entrance to the room was outside on a balcony catwalk and night time lighting is not good. There was restaurant that wasn't working and the lobby snacks and coffee were something you'd find on a train, not in the coffee capital of Ukraine.
We paid for the business class room and booked for a family of four, but our two boys had to share a small couch and in the morning one of the boys woke up on the floor.
The receptionist was very nice and helpful, the cleaning staff seemed a bit inconvenienced by our presence.
The drains in the shower were clogged, the floor was soaked.
Great location, close to old town and Shevchenko Square. It is up a hill so if you have health concerns, walking down is ok, but you might want to take a taxi back up.
It would be a good hotel for a couple on a short getaway. Not practical for a family of 3 or more.
For a little more, we could have gotten a better hotel closer to town and bigger room.