The hotel staff did not treat us nicely - an angry cleaning man came into our room five minutes before leaving time, I didn't feel the staff was being very friendly. However, the location of the hotel is wonderful, it is situated in such a part of cologne which isn't only for tourists, lots of ethic markets and a wonderful little film theatre called Filmpalette are in the surroundings. The room we had was very comfortable and clean, but the walls were quite thin, so our loud neighbours could be heard quite well.