Thompson Seattle

It was a wonderful evening. The hotel is lovely and the service top-knotch. Unfortunately, our room wasn’t ready for check in until 4:30. We had things we could do, but it was quite rainy so we were hoping to wait it out in the room.

No disclosure or discussion of parking costs until we got the Final bill, were told we could check in early but instead we waited for over 3 hours while we watched others arrive after us and check right into their rooms. Then they couldn’t even meet their “guaranteed” check in time causing is to be late to our scheduled event and were forced to get ready in a public bathroom because our room still was not ready. Offered defensive excuses that they were “very busy” when they could not meet their deadlines for our check in. after all this they gave us 2 drink coupons that we could not redeem at the upstairs bar when we got back to hotel after the downstairs resteraunt had already closed. When we first checked in the resteraunt didn’t have clean glasses to serve us a beer. The “view” from the room was of an allyway and another building, the air conditioner made a sound like a door creaking open and closed all night, the shower started dripping/draining randomly for no reason, the traffic in the alleyway all night sounded like a garbage truck crashing dumpsters very loudly at least 5 times in the ridiculously early morning. (3-5am). The remote for the tv did not work- could not use the “guide”. Upstairs bar makes you wait in line to get a drink and then auto charges a 20% gratuity for doing nothing except handing you a beer. $58 for a toasted cheese sandwich and a blt sandwich for room service. You tell me how I should rate them...

The rooftop bar has excellent views! The room had no drawers at all and only a half closet rack not long enough to hang a dress. There was no hand soap in the room so I called to ask and I was told they were out of hand soap. In fact there was no hand soap for our 3 day stay so we bought our own. Also the housekeeping was not good- they missed us an entire day and they he room had a full trash can and I had to ask for fresh towels. Location is excellent but not 4 star comfort.

Everything about our stay was great except for two things. When other guests go in and out of their hotel rooms their doors slam, rattling the whole floor. Also, outside of our window it sounded as though garbage trucks came through at all hours of the night. Otherwise, amazing location and great stay.

It’s a busy area in Seattle but the valet service is great and able to take care of you quickly. The location is perfect and a short stroll gets you to pike place in a couple of minutes. The restaurant at the hotel serves amazing food and is open late. Would highly suggest this hotel.