Upon check in, we requested a ground floor room due to knee issues for one of our parents, they told us they were sold out but if we paid for an upgrade they whispered that they would see what they could do, upgrade was $250 Cdn in cash - would not take credit card.
While checking in, another couple wanted a refund, stating the pictures and description on the website definitely did not match what you saw in person. I would second that!
Property is showing its age, beds are not comfortable, not even a little bit. Sheets had small tears, stains on accent pillows and walls. Leaks coming from the ceiling in bathroom, lots of mildew build up around tub and sink. The pool was cleaned manually daily but still had oily residue likely from sun screen and the filtering system did not work so they had to run hoses and filters beside the pool which was noisy and a bit disruptive. Lots of pool tiles are missing causing sharp areas. Only 11 lounge chairs available.
The upside, good location, close to the action but still a quiet area. There is a 7-11 directly accross the street. The hotel was not full as they had claimed so the place was quiet. If we needed extra towels or water, they responded quickly. Wi-fi was good as well and the rooms on the main floor with pool access were huge...
To capture, we spent 7 nights for $800 Cdn plus the $250 upgrade during the last week of February. Not sure if we got what we paid for but I certainly won't be back.
