We were very disappointed with our recent stay at Hotel La Bastide d'Antoine in Saint-Tropez. While the property itself appeared charming, the experience was far from the peaceful and memorable stay we had hoped for.
During the night of our stay, the guests in the room above us returned around 1:30 AM and were extremely loud for several hours. We heard repeated door slamming and the sound of their headboard hitting the wall until about 4:00 AM. The noise carried easily through the walls and ceiling, making it impossible to ignore. As a result, my husband was unable to sleep at all. Out of consideration for me, he chose not to go downstairs and further disrupt our nightâthough his own had already been ruined.
When we brought this to Nicholasâs attention at checkout, our concerns were met with indifference. The only response offered was that my husband should have come downstairs in the middle of the night to notify security. No acknowledgment of the impact on our stay was madeânor was any gesture of goodwill extended, not even a complimentary breakfast or coffee.
We fully understand that hotels cannot control every guestâs behavior, but we do believe it is your responsibility to ensure that concerns are handled with care and professionalism. That was not our experience.
We left feeling frustrated, exhausted, and disappointedâand ultimately, the hotel did nothing to address or resolve the issue.
