Pleasant Resort with nice and well-kept gardens and pool areas. Hotel has good location, really friendly stuff and even the resort was fully occupied, the crowd seemed to vanish to the big area, so one could feel relaxed. The older rooms would need some renoavation however, and the bed was a bit uncomfortable. The stuff english skills could be improved also at the reception. Restaurants had good menu's and the food was every time excellent. However, the all inclusive was overpriced, from our perspective (not woth unless you're enjoying great amounts of alcohol). Kids were taken into account exceptionally well. The new wing (kids pool area and new kids club) were under construction -> some noise and other disturbance due to it. This was not mentioned on the hotel web pages when the booking was made, even the construction was already ongoing at that time. Also, there was no discount / re-impursement / regrets made by the Resort due to the inconvenience of the construction. For sure, after the construction is going the be finished, the Resort will be even more convenient especially for the families with kids staying at the Sands Khao Lak.