Having stayed at so many hotels, I have never experienced such unprofessional service. My child was injured during a competition and couldn’t continue with the third day, so after finishing on the second day, we asked the front desk if we could check out a day early. The staff member, Gloryelle, said since we booked through Expedia, there was nothing she could do. So I contacted Expedia, and they said it should be possible—they just needed to call the hotel to process the early checkout. A few minutes later, the Expedia representative told me, unfortunately, this hotel has a very strict no-refund policy.
I tried again with Gloryelle, but she said she couldn’t make the decision and that she would get scolded by the manager. I asked if I could speak to the manager directly, but she said no, that she hadn’t been able to reach the manager for over a week and that the manager was currently unavailable. At that point, I realized continuing to press would only waste my energy.
As a business owner myself, hearing those two lines from her made it clear—either this employee has received no professional training, or this hotel trains its staff to avoid problems rather than solve them. If that’s the case, this will definitely be a hotel I will not choose again for our annual May competition trips.
