6/10 Hyvä
8.6.2025
Okay
The trip was fine. The only issue was refusing to clean our room one of the days because we had a pair of pyjamas on each bed and a heating pad. Also cause we had toiletries on the bathroom vanity. We stayed for three nights where were we supposed to put our stuff? When we followed up the housekeeping staff told us that a customer got upset that their stuff was touched so a new rule was put in place. If the housekeeping staff has to touch any of the customer's stuff their beds don't get made and their bathrooms don't get cleaned. I have never had this experience before and I don't feel that the majority of us should be penalized for the inappropriate behaviour of a past customer. There must be a way for them to sign a waiver.
I would like feedback on this weird rule. The young housekeeping staff was nervous around us when we followed up. No issues with her.
Also on June 6 around 9pm one of your female desk staff was sleeping in a chair in the back room.
Patricia
Patricia, 3 yön matka perheen kanssa
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