4/10 Kohtalainen
2. helmikuuta 2025
Unwelcome!
Terrible service. I’ve never felt so unwelcome at a hotel before.
We checked in and were “greeted” by an uncaring front desk employee, Mark. Our request to upgrade the room was flat denied. Other questions were answered abruptly, usually with “no”.
The TV in the room did not work and the room was not completely cleaned. I called the front desk and Mark refused to move us to another room stating he didn’t know which rooms had working TV sets and he wasn't going to leave the front dest to find out.
The person on the front desk in the morning was very polite and offered his apologies for the TV and condition of the room.
Hotels dot com should give us the ability to identify hotels we would visit again or avoid. I don’t want this property showing up in my search results again.
Herbert
Herbert, 1 yön matka
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