We stayed here two nights in July and enjoyed our stay. First of all, the customer service is superb! The lady in the reception was super friendly and had great knowledge of the trips and things to do in the area. She also arranged us very good transportation to the Nicaraguan border with few phone calls whereas the guy in the tourist information in the centre of Santa Elena clearly wasn't aware of the proper options. Cala Lodge is a bit out of the centre of Santa Elena, however, there are nice restaurants and grocery store just close to Cala Lodge, about 5-10 minutes by foot. The location is really beautiful and rooms clean with balconies and great room height. Breakfast is simple, yet tasty. During our stay there was heavy wind and the noise it made affected sleeping quality. Also wifi was down in the area for about a day. However, these are things out of the control of the hotel and could well be expected in a bit remote location as Monteverde is.