4/10
These apartments are in a lively, walkable part of town with great shopping and cafes. Our apartment was comfortable if sparely furnished — better lighting or a comfortable chair or two would add a lot.
There are some thoughtful touches like free earplugs for (presumably) the street noise and noise from upstairs. The former was not too much of an issue in our opinion, just low rumbling from streetcars. The upstairs noise is very audible and will depend on who you have up there. Luckily we were on a similar schedule with our upstairs neighbors.
The virtual front desk turned out to be a significant downside. There were power outages both days we stayed, and on the first day it caused an internet outage that lasted the entire rest of the day. Obviously the property is not at fault for power outages, but they didn't respond to the internet outage until the next day, and, after sending someone out and fixing it, they claimed that there were never any internet issues.
This may have been an attempt to avoid some form of compensation (we asked for a free late checkout), but is simply unprofessional — we sent multiple screenshots showing that the network wasn't present while the outage occurred. It's not great when your virtual front desk is resorting to gaslighting over taking responsibility.
Reading between the lines, the property is likely unwilling or unequipped to respond to problems after their cleaning folks come through midday (we reported the internet outage at 4:40pm).
Lauren
2 yön matka perheen kanssa