Let me preface this with the staff was great and super accommodating to the best of their ability. The frustrating and inconvenient part was that when I booked it, I specifically asked for a first floor, knowing there were two floors, even called the hotel to confirm that it would be a first floor since my mother who is 90 years old and walks with a cane cannot do steps. Upon check-in, we find out that to access the first floor you need to go up one step to get to the front door and then six steps to get to the registration desk and to the “first floor”. Thankfully, she was able to get herself up the steps very cautiously with the assistance of both my father and myself in front and behind her. I was annoyed that I went out of my way to have a conversation with the hotel to ask them for the specific reason and wasn’t told there are six steps that you have to come up to even get your reception and this first floor of rooms. Not really sure what we would’ve done had she been in a wheelchair situation. Additionally, I did pay it the hotel when I made the reservation and when we got there, my dad gave them his credit card however, I found out later that evening when I checked my account online, my card had already been charged before check in.