My family and I are dedicated to the Holiday Inn because of the cleanliness, comfort, and exceptional hospitality from staff. However, on this visit, I was extremely disappointed. Although we had a reservation, all the rooms were booked and we had nowhere to stay. To make matters worse the front desk staff member was dismissive, rude, and made me feel as though it was my fault. I was left with 3 children and my elderly father, late at night, searching for a room and on the phone trying to get a refund for a room that I thought was secured. Support and assistance from the front desk would have restored my faith in the Holiday Inn.