I have never seen such an amazing staff (and I have stayed in over 1000 nights in all types of hotels including 5 stars in over 20 countries). So helpful, caring and friendly. They'd always go above and beyond. From staff at night to day, everyone was always smiling and finding solutions to any problems that guests may come up with. They'd literally get 100 out to 10 from me if that was possible.
I was having problem with our room and asked for a new room and they upgraded without any charge to ensure my comfort.
I am a vegan, whilst they didnt have many options in their standard breakfast, they tried to bring in items which they could.
Secondly, the location is amazing, just 5 minutes away from main Jama El Fina.
The value for money is unparalleled. Such a inexpensive hotel/riad with such amazing services.
One thing for improvement would be to renovate riad a little. I understand it is old and represents culture etc of old Morocco but still some furniture upgrade including doors, lighting curtains would help. But even then, if I were ever to come back to Marrakech, I'd stay with them honestly.