Hotel Rubens - Grote Markt

We had requested for a parking space and the hotel parking facilities was one of the main reasons to pick the hotel, however, when we arrived the parking was full which was annoying. We were instructed to park in the nearby parking garage at Grote Markt. The price for that parking was about the same as for the hotel but it was annoying to carry all the stuff to the hotel. Also there was no free snacks and drinks served in the evening as promised as this is not provided during the weekend. Breakfast was included in the price but was not that special. All that being said, the location of the hotel was great and our stay was all in all good.

Lovely quiet hotel. Extremely comfortable with everything we needed for a great City Break. Breakfast was excellent too!

Checked in at 11:50pm on business trip. Just needed comfy bed and shower - five ours of sleep and then get going at 6:30am. Took shower and realised that shower drain was plugged. Wasn't going to complain. Thought : ok, one of these again. Water filled to edge. Then went on to brush my teeth and found that the sink was completely blocked. Water filled to top. Called reception. Somebody came around 12:40am, fixed sink drain and suggested not to poor anything in the shower drain to dissolve - it would "stink too much". Finally got to sleep. Checked out 6:15- no breakfast "we only do breakfast at 8am.... business hotel ??" . I paid in full up front through hotels.com. Had proof of this (except 2.4 Euro city tax). Deducted from credit card (with proof). Then was asked to pay 129 Euro under the excused they could not see any payment. Receptionist said he usually did not work in this hotel... Only after insisting and showing all proofs of payment and invoices, I finally could convince them to only charge the 2.4 Euro. Note that I was born in Antwerp - it was nice to be back home again :-(. Never ever again !

The hotel was convenient for the old town. We had a refurbished room that was lovely and quiet. Breakfast was full of different choices and all tasted great!

Really great location and very friendly staff, but some things were lacking. The wifi is horrible - you cant even browse webpages. The rooms were not perfectly clean - there was dust on many places, especially toilet. The towels had very often weird colored spots, looked like old blood or something else. I complained to the reception, but I got the impression its a known problem and they are not going to fix it. I think half of the towels we got during our stay (1 week) were with spots (maybe we got unlucky). Also if you get a room with windows to the street, you'll hear every car driving there, even the cleaning truck in the night.