Frensham Pond Country House Hotel & Spa

I had cancelled this room through Hotels. Com some 6 days before arrival as i had found a cheaper rate. However on arrival the hotel informed me the original room had not been cancelled by hotels .com which was the start of a nightmare stay where i was expected to pay for 2 rooms. At the time of writing ( we are about to leave) NOTHING has been resolved.

Overnight stay after attending a wedding nearby. Everything was perfect. I highly recommend this hotel.

Lovely setting; room could be warmer, a bath would have been nice.

PROS Beautiful setting Staff were polite, helpful and always cheerful Big spacious chalet rooms Super large comfy beds Great hot shower Complimentary toiletries CONS Restaurant felt very tired with zero atmosphere Lack of menu options, all priced at approx. £18-20 Desserts overpriced Wifi was almost non existent Hotel is advertised as Spa hotel but the fee is hidden in small print The hotels.com listing doesn't clearly state Spa not included Spa receptionist clearly had enough of telling people there was a fee Barman clearly embarrassed by charging £3 peppermint tea