We didn’t know about the extensive renovations going on at this property. We booked this property for the peace and quiet of being outside the town and because it had a hot tub and pool. Hot tub and pool were closed and there were works, scaffolding, debris (and workmen) literally outside our window. We were informed that, because we booked through a third party, this is why we weren’t informed of the situation. We are still customers of the hotel, regardless of how we booked!
However, I have to say that the front desk staff were wonderful and so very helpful! They must be dealing with irate customers by the hour, yet they handled everything with courtesy and friendliness. I really appreciated their help and attitude, despite the shocking state of the property. Hats off to them! Despite all this, I would have avoided booking this literal building site if I had been duly informed of the situation.
