staff was friendly but huge minus was that room was so hot and no cooling. Room was basic and comfort and nice big pillows! Elevator was between floors so you can't go with wheelchair and you have to carry your bags to the elevator. there was soap ja towels. shampoo you have to take yourself. music and voices from street can disturb. breakfast was basic: bread, watermelon, porridge, cheese, cerials, ham, coffee and juice. location was good. You go quick to the metro by tram. If I travel to Praha in winter, I would go again this hotel.