4/10
Poor Jose at the desk was all alone and the phone would not stop long enough for him to help the people in front of him. He was very nice and helpful but having no backup was not appropriate when the hotel was as booked as it seemingly was.
There was a lot of ants in our room. The pullout sofa bed was cardboard thin - we know sofa beds are awful but this was truly an exceptional kind of awful.
The room in general was fine but needs updating and more thorough cleaning.
In general it was OK but there were some serious issues like the desk being understaffed and the cleanliness of the room that keeps this hotel from being a repeat.
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