6/10 Hyvä
3. marraskuuta 2019
Horrible check-in experience after travelling
When arrived to hotel, receptionist said that they dont have our room available that we had allready paid online for one night.
They said there is another room available in another hotel 20-30 meters away.
Room they were offering was bigger as they said, but it was much lower quality. Wallpapers were hanging from the wall behind beds, white walls were stained and dirty and bathroom was very cheap looking. Meaning, this was nothing like the room we allready paid for.
Price for this room was about 1/3 cheaper than our original room.
We complained about this and asked for a refund from the different price, or 2 nights for the price we allready paid for this room they were offering. Receptionist went to call someone, and after a while we walked back to reception to ask what is going to happen, and suddenly they had room available.
Im still not sure, if this was the room we originally booked but it was 10 times better than the room they were pushing us in. Tired of travelling we took the room.
When we asked for a refund for this inconvenience that they had caused (like a free late check out) they declined, like from our earlier suggestions about 2 nights in lower-class hotel for the price of one. This didnt leave that good feeling.
Now that the worst part is out of my shoulders:
Room was clean and facilities were good, bed was comfy and breakfast which was included was above average and we enjoyed it.
Tarkistettu asiakas
1 yön matka
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