2/10
I was not able to stay there. The Hotel informed me they couldn't accomodate me for the dates booked due to a wedding they were going to host. They did not understad how the booking was accepted. They apologized and offer to cancel with Hotels.com so I wouldn't get affected. I even got a letter from the desktop lady, which I presented to Hotels.com.
Hotels.com claimed to attempt to contact the hotel to request the authorization. They say the hotel never responded.
In the end, Hotels.com charged a non-refundable full rate.
Tarkistettu asiakas
2 yön matka