Candlewood Suites O Fallon - O'Fallon

I had to ask them clean the toilet and the room was small with a stove dish washer and full size refrigerator. And there was a whole in the carpet plus it was dirty.

Asked for a room away from the elevator, but I was given a room two doors from the elevator. I called to confirm before I arrived and I was told that the room would be away from the elevator but it was not. On Saturday night I called to the front desk about people running and jumping in the rooms next to me and below me. I was told that something would be done about it but it persisted well past 0100. I called the front desk again and no one answered. Lastly there was a pot with water in it on the stove top when I got into the room.

On Sunday morning, there were several kids of various ages sitting on the floor in the hallway leading to the lobby as well as in the lobby. My assumption is that they belonged to one of the employees. It was difficult to get around them with our suitcases and other bags and exit the building. Although it is a pet friendly hotel, several of the staff became quite upset as we attempted to get on the elevator they were on, one was nearly in tears. We felt bad but this should be anticipated by the staff if the property is pet friendly

Found it everything I wanted it to be in a hotel. Nice desk clerk, clean room, and a shower that gives you enough water that you don't have to run around trying to get wet. I was even surprised to find the refrigerator plugged in. Seems like most places I go they like to leave the refrigerators unplugged and by the time it gets cold you are checking out. The only thing I will ding them for is a weak WiFi signal. One phone and Kindle worked, The other phone and laptop could not connect. Overall I would stay here again if I am in the area.

Great hotel. Room was clean and very comfortable. The hotel staff was very friendly and helpful with any concerns or questions. This hotel was pet friendly and offered a pet walking area with a stand with dog bags to clean up after your pet. I wish that other guests would have been courteous and used them but this was definitely not a hotel issue but rather a human faux pas. I will definitely stay again and recommend this hotel over others in the area.