I did not stay at this hotel. I never intended to stay, I rented a room to use the pool. While checking in I made it very clear to staff that I only wanted to use the pool. I even took a dirty room, because I would be spending the day at the pool with my nephews. Im given a key, me & the boys do a walk thru & they used the bathroom, & we proceeded to pool. Gate was locked. Started looking for a 2nd entrance & a young man walking upstairs, yelled "hey that pool is closed" I thought surely no, why would front desk charge me for a room knowing the pool was closed. Immediately went back to office, & doors are locked, nobody there. Its been 3 minutes!! I rang the night bell, & waited. I called the phone number, & waited. Needless to say, because im tired of explaining the ineptitude of not only thr staff but of Expedia, I did not stay there. I requested a refund & it was denied. On all fronts this is a dump with no intentions of making it better. Better for their guest, better for staff that works there, or even better for the community.
