4/10 Kohtalainen
12.4.2025
Needs Better Coordination
The check-in process was frustrating and poorly handled. I had been in communication with the property prior to our arrival, so I’m not sure why important information—like how to access the unit—wasn’t shared earlier. When we got there, we didn’t have the entry code and had to stand outside sending messages and emails trying to figure out how to get in. Only then were we told that we needed to pay a ‘city tax’ before the code would be provided. The payment link they shared didn’t work, and after about 30 minutes of back-and-forth, we were finally able to get inside. I later had to find a convenience store to pay the tax manually, and ended up being charged more because of the issue with the link. The whole process was unnecessarily stressful and a real inconvenience—I wouldn’t choose to go through it again. On top of that, the property is not as close to the train station, so it requires more walking if you want to get around.
Tarkistettu asiakas
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