We stayed at a very dirty hotel for five nights. There was no hot water throughout our stay, and the elevator was out of order. The shelves in the room were dusty and covered with hair, as if they had never been cleaned. Breakfast, which was advertised as “included,” consisted only of coffee and granola bars that were never restocked—once they were gone, that was it. To make matters worse, there was no room service at all. Overall, it was a highly disappointing experience.