Can’t really fault the hotel apart from one small instance where we asked reception to book us a taxi to get us to our dinner reservation, but they had forgotten and we ended up being 30 mins late, otherwise it was great and the food was excellent. Decor was stunning, and the bathrooms were a particular highlight.
The spa however really let the side down, and considering it’s a spa hotel makes it overall quite disappointing. The staff aren’t helpful in the spa, the steam room was unavailable all weekend, lack of staff led to a limited menu at pool bar then our couples massage was cancelled an hour before because there wasn’t enough staff, they offered an unsuitable replacement (facial) or a different date but we aren’t local so it was of no use to us and meant we didn’t use the spa that day. The responses from main reception at checkout and the spa was unsatisfactory which is disappointing for a luxury hotel.