2/10 Huono
9. maaliskuuta 2025
Castle view
The hotel was convenient for the location for tourist attractions and the town.
Beds were neatly made but no extra blankets. One side of king size bed was sloped and very uncomfortable and the other side springs were coming through. Very uncomfortable.
Heating goes off at 8pm, room was like sleeping in a fridge. I had hardly any sleep first night as I was so cold.
Inside and near the staircase and our room carpets were thread bear, covered in stains and musty smells.
Our bedroom carpet was dirty, stained and threadbare and very old. Walls needed a coat of paint. Cobwebs everywhere, dead spiders too. Damp on the bathroom window seals and walls. The bathroom door was dirty and hook was breaking off the veneered wood door. Handle was dirty.
Could do with updated to new carpets, painted walls, pelmets and cordless kettle and replace the 1970’s hairdryer. Replace lampshades and put pelmets around window and double glaze them.
Put some extra touches like biscuits, herbal teas and small hotel toiletries.
Photos on your website are not true to what’s it looks like. So glossy and inviting but we got the opposite. Very disappointing.
Tarkistettu asiakas
2 yön matka
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