2/10 Huono
24. helmikuuta 2025
Worst hotel experience
worst experience I've ever had in a hotel. Went to a work conference. Had reservations at a Hilton Homewood Suites by the Galleria. They did have a sign at the elevator that they were undergoing renovations and to excuse their mess. Got my room on the 5th floor. That floor was in terrible disarray. There was plastic covering the floor all the way down the hall (my room was a good way off). I had a luggage cart and slipped twice walking on the plastic--hit the floor face first. Had to pull myself up with the luggage cart. Wallpaper was being torn off the walls in the hall. Fans were blowing everywhere and it was hard to go down the hall with the cart. The floor smelled terrible. No other guests were seen on my floor all weekend and I think there was no one else given a room on my floor. Other rooms had the doors completely open the whole weekend. After unloading the cart I went down and asked if there was anything I could fill out. They said no and to hold on. Then the front desk clerk talked to a manager (I assume) and just asked me if I need an ambulance and if I want Tylenol. I just wanted to go back up to the room at that point because I was light-headed. Later the front desk clerk said she would move me to a new room Friday (I checked in Thursday night). Friday they did nothing of the sort. I was told when i left they don't move rooms. Is this really worth over $130 a night?
Keith B
Keith B, 3 yön liikematka
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