Most of the stay was just fine, the nice room and the facility were very nice overall, the kids' pool is great, the regular pool has a nifty seat area, the breakfast was good and the area clean, but a couple of major negatives were letdowns that left us with a bad taste in our mouths.
The hot tub, one of the big reasons we chose this hotel, was down, with a sign saying it would be down all day.
The check-in clerk was great, very magnanimous, helpful, and welcoming!
The one on duty the next morning, though, not so much-- made us feel like we were trying to somehow pull a fast one, almost like we were trying to underhandedly get away with something, for actually expecting our keys to work until checkout time, and wanting to keep both our keys until then. The latter we were not allowed to do.