8/10 Erittäin hyvä
14. elokuuta 2012
Poor customer service at breakfast
+We got a sea view room, so view was veeeery nice. Also the pools were very nice.
-Customer service in breakfast room was rude and poor. In the first morning the breakfast room was empty so we picked a small table near window. In few minutes old waiter came to yell at us. He was rude and yelled that we have to take the same number table that our room number is. How could we know that?!? Nobody was in the room telling us that when we came. After the yelling we have to change table and take all our plates with us. We got the worst table in the room right next to fridge. And again room was empty. Not the behaviour you expect to have in an hotel which calls itself 4 star hotel. Next mornings we noticed that only customers with "the whole paccage - breakfast, lunch and dinner" got good service. We with "only" breakfast got nothing.
Couple from Finland
Tarkistettu Hotels.com-asiakasarvostelu