Crowne Plaza Liverpool - John Lennon Airport

No shuttle bus, called reception prior to arrival to inquire and was told Taxi would be approx. 5 pounds. Taxi from airport cost £11.40, no mention of 2gbp airport charge per passenger for taxis. First room stank of vomit, receptionist was helpful and changed room immediately and comped a drink for each occupant. Receptionist offered morning paper and asked what time I would like it, I said 8 am and instead of a paper got a wake up call and no paper.

All staff kind and helpful. There was a n unfortunate smell in my room, I thought it was from previous guest being sick in he bath room. I dined leaving the windows open. Upon return it was less bad. I decided to sleep w the window open. Next morning it was obvisous the source of the smell was somewhere in the room, as the bathroom turned out to be fine. I should have requested to change room immediately. Talked w the cleaning lady in the morning and they have surely done something about it. It is useless making assessment of the surroundings as it is a hotel visitors chose because it is near the airport. I found the dinner not particularly interesting but again - it is a Hotel next to the airport. I will probably stay there again - but only because of pleasant staff.

The bed in the room could have been of better quality, very light bed. Esch time my husband moved or coughed the bed shook. Shame really as everything else was excellent .

A really nice place to stay ... staff were really nice and looked after us really well esp on the morning that we were checking out.

We only called manager at6.30 am as there's was loadsa of noise which woke us up , he said he couldn't find anything, I told him it sounded like trolleys been pulled and doors banging, I told him we hadn't paid £75 to stay in the hotel , he plied you haven't paid us anything you booked through Expedia , and promptly left our roo. Disgraceful and rude, then when I went to reception after breakfast he had told the reception manager he'd sorted it all. The reception Manageress said," oh sorry I'll make sure I tell someone and it doesn't happen again." That was it, this hotel to a frequent traveller must be crossed off the list.