4/10 Kohtalainen
4. joulukuuta 2024
the accessibility information is a lie
Unfortunately, the accessibility information on the hotels.com page was a lie. The ramps to the pool area were so steep that, as a former Paralympic athlete, I couldn't get up them on my own. Also, the hotel's only public "disabled toilet" was strangely in the pool area and not at the reception. To get there, you had to go up a really steep ramp or a detour where the bushes scratched the wheelchair user. There were also pool chairs loaded in front of the disabled toilet in the pool, and it would have been impossible to get to the toilet with, for example, an electric wheelchair. It was really difficult to get to the toilet in the room. The door is too tight. There was an opening about 30 cm wide into the shower, into which I had to jump from the wheelchair, always hurting myself when I wanted to go there. No shower chair. Had to sit on the floor. There were only stairs in the theater for the evening program. And in the sports bar where there was a disco in the evening, a wheelchair couldn't get to the bar counter. The same also applies to the hotel's lobby bar, where you can't order drinks in a wheelchair. The hotel also did not respond to my contact several months in advance or told me that they cannot provide the accessibility wishes I presented and that the information they provided about accessibility is false. we were able to check into the hotel only 2 hours later than promised without refunds, and we had to spend more than half of the trip with only one room card,
Tarkistettu asiakas
7 yön matka perheen kanssa
Tarkistettu Hotels.com-asiakasarvostelu
