Staff at front desk was friendly. We got a room with a beautiful sea view even if we had not paid for that. Our (family) room was very spacious and we had a big balcony. But: we could not use the balcony at all because there was so much bird droppings on the floor and sun beds (not fresh ones because the same droppings were there despite daily cleaning service). Also the room was not clean: there was for example long dark hairs on the floors, someone else´s cutted nails and stains of glasses/drinks on the tables. There was also mold on bathroom walls. The bathroom itself was extremely hot, it was not nice to use it. Soundproofing was poor, we could not sleep well because we heard always when someone was walking in corridor or closed room doors. A big disappointment was that there was not a minibar or fridge at all and also the safety was for extra fee. In information book we were told that water is drinkable but not recommended and there was bottled water available on the table for €2,5 extra fee. Hello, we live in 2010 century! In shower the sewer did not work so you had to stand in pool of water during you shower. Air condition was extremely noisy, so we had to turn it off so kids could sleep. At the breakfast our cutlery were picked up quarter before ending time of breakfast even if were still eating. Unfortunately, when reading other reviews we feel we have been some other hotel than other writers. At the check out nobody even bothered to ask us about the stay.