If location is your primary objective in Avignon, this hotel works. If you want customer service and clean accommodations, this is NOT IT. We originally booked for three nights, paid ahead of stay, and because we could not get a train back to Brussels on the last day, we had to reduce our stay to two nights. We inquired about a refund for the one night weeks ahead of the trip and heard nothing from the hotel. During our stay, upon entering the room, the small was horrible. Giving them the benefit of the doubt, we didn't report it. The next day, upon returning from a tour, it was unbearable (sewer aroma). We called the front desk. A young man appeared with a spray bottle and confirmed the smell. He offered to move us but they were booked. I asked about the refund for the third night and we would stay in the room. He said yes and would leave a note about the room conditions. Needless to say, the woman at the front desk said they didn't do anything like that and would not even discuss. Handle it via email, she said. I did, and still no response. The photos of the hotel (lobby, bar, entrance) are real. I paid $1300.00 for two nights (three night booking)at a hotel that would not even discuss issues. Terrible customer service. This is one reason (for cancellations) I use Hotels.com. Now, I'm reconsidering this as well.