2/10 Huono
21. joulukuuta 2024
Bait and switch
I booked honeymoon suite using this app, upon arrival the employee at the desk informed me that they only have two pet friendly rooms. The honeymoon suite is not a pet friendly room. Since I booked through Hotels.com (a third party site) there was an no refund policy and I ended up with a double queen standard room AND paid for the honeymoon suite. It was my wife’s birthday and a double queen room was not in the plan. I did not protect my stay because I use the pet friendly filter and did not realize it was only 2 rooms. If you are traveling with pets find some where else to stay. I will admit partial fault for not reading the fine print but when I used the pet friendly filter I didn’t expect to need to double check.
Tony
Tony, 1 yön matka
Tarkistettu Hotels.com-asiakasarvostelu
