Newbury Guest House

The hotel felt like a 5 star hotel, it was excellent in all ways and the location was great.

Great quaint place to stay, especially if you're not staying long. Not the most soundproof place (you can hear people walking in the halls or talking outside at the restaurant below), but if you understand that you're in a city then it's fine. I really appreciated that the front desk expedited my check-in because I was super early; I was willing to stay in the lobby but she was kind enough to get the room ready for me early so I could freshen up before my appointment. Neighborhood had places to shop, eat, and relax. Most tourist spots were within a walking distance. Bathroom was clean, shower on the small side though. Definitely would recommend to stay here if you want an airbnb feel in a hotel setting. Some constructive criticism: while sitting in the lobby, I could hear the conversations between the manager and employee, which definitely should've been behind closed doors. Maybe next time, close the door -- I don't think it's wise to let guests overhear that the elevator broke down and your reaction when a guest complained about it or overhear you reprimanding the maid about inventory and laundry. Second, the service was spotty; the first host (asian girl with glasses) that I came across was nice and expedited my check-in, but the last host (older white lady) I interacted with just let me walk into the manager's office to get my bag that I asked to be held until my bus departure...not even an offer to get it for me or to check the hold tag ticket I had.

Really enjoyed the stay!

Perfect location. Charming older building, with some understandable quirks (shower pressure was a little weak, floors were creaky/noisy). Breakfast in the downstairs wine bar was great and the bed was super comfy. The room was very spacious. The lady at the front desk upon check-in was a little curt, but not rude. The other staff members I encountered all seemed friendly. I would definitely stay here again (and ask for a view of posh Newbury St instead of the back alley next time).

terrible bed paper thin wall rude front desk evening manager will NOT be back